Under Danish consumer law, you have a two-year right to make a complaint about defective products purchased from NotabeneCopenhagen.com.

If you unfortunately receive an incorrect or damaged item, you must notify us within a reasonable time after discovering the defect.

To submit a complaint, please use our complaint portal. We kindly ask you to describe the issue as accurately as possible and upload relevant photos that clearly show the defect. This helps us process your complaint more quickly and efficiently.

Please note that your right to make a complaint only applies if the defect has not arisen as a result of improper use, misuse, or other damaging behaviour.

Please also be aware that Notabenecopenhagen.com shares inventory with our former Notabene store on Møntergade. As a result, some products sold through our webshop may have been tried on by other customers. We do not consider this to constitute a defect.

We reserve the right, at our discretion and with one attempt, to remedy the defect or replace the item with an equivalent, undamaged product instead of issuing a refund.